FAQ

WELLTURN
Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Shenzhen Wellturn Technology Co, or if you need support, Please contact us. We’re looking forward to get an interesting business dialogue with you.

FAQ ABOUT WELLTURN

What we could deliver to you?

1. Design your need
Providing your idea, our in-house design and engineering team could convert
it to an outstanding product not just an idea.
2. Mockup your design.
Providing your design, our in-house design and engineering team could make
a mockup and ensure your design to be reality independently.
3. manufacturing your product.
providing your sample, our engineers could produce it and help you expand
your market in a short time.
4. Shipping your goods.
Providing your schedule, our factory can ensure the delivery time as promised.

Are there other options besides electrical stimulation?

Yes. Some manufacturers offer tone options and vibration options. Sometimes
the tone or vibration can even be used without any electrical stimulation at all.
What kind of safety features do these collars have?

Most collars we carry include an automatic shut-off feature, which
automatically shuts of the stimulation if the continuous stimulation is being
delivered for more than 8 – 10 seconds. There are a few collars that do not
offer this feature. Thoroughly review the features of each remote training
system before making a decision.

What kind of safety features do these collars have?

Most collars we carry include an automatic shut-off feature, which automatically shuts of the stimulation if the continuous stimulation is being delivered for more than 8 – 10 seconds. There are a few collars that do not offer this feature. Thoroughly review the features of each remote training system before making a decision.

Basic information about your factory ?

Wellturn has beenmanufacturing professional dog training collars since 2006, our factory locates in Bao’an area Shenzhen China with 5 product lines and around 2000 working stuffs.

How about your main market and sole distributor plan ?

Our main market includes Europe and America;Sole distributor is acceptable for specific items in certain areas.

Can you provide your certifications ?

Yes, we have CE, RoHs for our Ecollars, and we can provide them to our distributors when needed.

What about the MOQ and Lead Time ?

Our regular MOQ is 100pcs for most of our E collars; And lead time is around 3-5 days for stocked models, and 7-10 days when the stock is not avaliable.

Can I have samples and how long does it take ?

We can send samples for our customers for testing, and it often takes 3-5 days for delivery.

What about your warranty and how do you handle with the defective goods?

We would firmly stand behind E collars from WELLTURN, all of the models are guaranteed with a refundable warranty for 12 months, and life long maintenance service with our technical department.

Do your support OEM and how about the lead time ?

OEM orders are welcomed always in WELLTURN, and it takes around 45 days after the confirmation.

FAQ ABOUT PET TRAINING SUPPLIES

Why does the receiver stop working when the number shown on the transmitter?

Please notice the button of 1/2, all the function of the receiver can only work with same number

What condition will make the product unworkable?

a: The battery no power, please change new battery.
b: With wrong frequency, please match the right frequency again.
c. Goes into the standby mode, please wake it up.

Can the dogs go into water with the dog collar?

We have those with 100% waterproof,it can be Submersible in the water. To recommend a suitable style for you timely, please contact us via email or request online.

What age level these products applied to?

We have various styles with Small,Medium and Large size for your choice. All collars can be adjustable. Please tell us your request so we can recommend the best style for your reference.

Who you are doing business with?

Our company is operated by a group of honesty and trustable people including our management team, engineers, designers, and workers.
Our philosophy is to be “the quality guaranteed, sincere and faithful, considerate service, win-win partnership”.
And We have been senior memember of Alibaba for over 8 years.

How to match the frequency?

A: Install the one battery for the collar.
B: You should press vibration or shock button on the remote controller and also put another battery to receiver till vibrate twice. In this way the match is done and the remote control system can operate normally.

How to wake up the collar and remote from the standby state?

A: It doesn’t work when get into standby state, you should shake the receiver until the indicate lights on. And also press the button of “Mode” for long time, until contents shows on the LCD.

Why does the receiver stop working when the function button of transmitter triggered?

When you press the shock or vibration, please notice the number 1-100, it doesn’t work on 000.

Will the stimulation from a remote trainer hurt my dog?

Electrical stimulation from the collar is intended to distract your dog by delivering an unpleasant but harmless electrical sensation. Some people describe this sensation as feeling like the static shock you receive when walking across a carpeted room in your stocking feet and touching a metal cabinet. Is it unpleasant? Yes. Does it cause you harm? No.

Training collars provide you with multiple stimulation levels. As a rule, most handlers find they can achieve their desired results using an extremely low level of stimulation, barely even perceptible to humans. Additionally, some remote training systems allow you to condition your dog to associate a vibration or audible tone with the correction, thus eliminating the need for electrical stimulation altogether. Not all remote trainers include a “vibrate-only” or “tone-only” mode. Review the features of each remote trainer when making your selection.

How do remote trainers work?

All remote trainers contain the same basic components:

A handheld remote transmitterA collar receiverCollar probes
The remote transmitter sends a radio signal to a receiver on the collar. The collar receiver then delivers the appropriate stimulation to your dog via a set of two stainless steel collar probes. The probes are positioned on your dog’s neck and are held securely in place by a snug-fitting collar strap. The probes must have direct contact with your dog’s skin in order to function properly.

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